3.9

4 Votes
5
(75%)
4
(0%)
3
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2
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1
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5 Comments


says on November 10, 2017, 2:30

these guys are awesome swapped over to them and have had no issues

Rating: 5/5
says on April 20, 2017, 4:30

We went with Craft and Survive because a friend highly recommended them. In doing our research and in checking our their ToS, we were told that their expert support team works 24/7/365 and has a reputation for responding to issues most times in 5 minutes or less.

To test them out we moved one of our servers over to them. This is basically a vanilla Ark server with 1 lite mod running to correct structures. It should be an easy thing to operate. Tonight is the second time in 10 days that there has been a major issue with the server and we cannot restart, repair or reinstall from our end.

The first issue happened 2 days into using their service and took them over 8 hours to respond to the ticket and message. Once they did the solution took us all of 5 minutes to implement. Tonight is the 2nd time in 10 days that the server is down. Their network reports that things are fine but the server is offline, not responding, we cannot see the log files or anything. Sent in a ticket over an hour ago and still no response. 5 minutes or less my ass.

I would recommend, based on these last 10 days that everyone avoid this company. The little bit of money you save is not worth the frustration of dealing with their so-called “expert support team” and the frustration of your own customers.

Rating: 0.5/5
says on March 08, 2017, 21:02

Looks like good support and service for an affordable price

Rating: 5/5
says on August 04, 2016, 19:26

great servive and top performing ark gameserver for few bucks !

Rating: 5/5
says on July 27, 2016, 19:42

These people Provide a service they dont support. They blame all the issues on the customer even when its obvious the customer knows more then the CSR

Not rated

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