Kinguin reviews and ratings

All Kinguin reviews on one page!

Allkeyshop has compiled all the reviews and ratings for Kinguin from specialized websites like Trustpilot, reviews.io, sitejabber.com and put them on this page.

About Kinguin, you have now all the user reviews concerning this merchant. You will be able to know at a glance if this seller is trustworthy. You can leave a review and rate this seller directly in the comments below.

Questions and answers from Kinguin customers

HOW LONG WILL IT TAKE TO RECEIVE MY GAME KEYS?

Kinguin works hard to ensure you receive your key within 15 minutes of purchase. However, there are times when your key may take longer. You can check your Order Status in your account to keep track of your oders.

HOW CAN I CONTACT KINGUIN SUPPORT?

You can contact Kinguin support through the chat button in the bottom right or by creating a ticket. If you have a problem with a purchase, you should use the Report a problem button in your account. Try and avoid opening multiple tickets for the same issue.

CAN I RETURN MY KEY IF I ALREADY HAVE THE GAME?

No. Once your purchase has been completed and the key delivered, you will not be able to get a refund. Although by activating Kinguin Buyer Protection, you receive ticket priority, a 100% money-back guarantee on random games, and protection from fake keys.

692 comments


says on September 29, 2023 at 5:31:35 PM

I accidentally clicked on ‘refund’ for the game, and initially, I felt okay because they stated that they would refund the money (in Kinguin balance) within a few hours, allowing me to repay it. However, it has been a day, and I have not received anything yet. Yeah, it was my mistake to refund it accidentally, but it is a little frustrating that I haven’t gotten it back.

Rating: 3.5/5
says on September 27, 2023 at 2:08:54 PM

I paid with ETH, after an hour they cancelled the order, now i’m without the ETH and the game. No answer from support. Lesson learned. Huge scam…

Rating: 0.5/5
says on September 28, 2023 at 11:11:49 AM

Hello,
We are deeply sorry to hear about the issue you faced.
Could you please provide us with an order number related to your issue?

We are looking forward to assist you.

Kind regards,
Ania

Not rated
says on September 28, 2023 at 7:04:49 AM

Hello Péter,

I am deeply sorry to hear about the issue you have been encountering with one of our vendor.
If you still remain unanswered, please describe the current situation to support@allkeyshop.com providing your purchase ID as well as the ticket number already made to the merchant support and our support team will do their best to resolve the problem by trading directly with the vendor.
Once again, I am genuinely sorry about the situation and I am sure a solution will be found very shortly.

Best regards,
Roman,
AllKeyShop Team.

Not rated
says on September 26, 2023 at 3:19:29 AM

The key didnt activate after a while, they refunded. It’s fair. Thank you.

Rating: 5/5
says on September 19, 2023 at 2:14:26 PM

Instead of a card, they refunded the money to their balance.

Rating: 1/5
says on September 21, 2023 at 3:40:12 PM

Hello,

Thank you for your review.

We apologize for the inconvenience caused.
Could you please provide us with an order number related to your issue?

We are looking forward to assist you.

Kind regards,
Al

Not rated
says on September 17, 2023 at 6:42:20 AM

Didn’t receive a key, just an empty box. Also no reply from support in over a day npw that is supposed to answer within 24 hours. The chat bot was a complete waste of time as well, it just told me the order was complete. How helpful. Was hoping to get to chat with a real person but no option for that.

Rating: 0.5/5
says on September 20, 2023 at 5:25:16 AM

Hello,

Thank you for letting us know about your issue!

Could you please provide us with the order number in question?

We will happily have a look and assist you.

We are looking forward to hearing from you!

Kind regards,
Grażyna

Not rated
says on September 17, 2023 at 8:26:51 AM

Hello Wagakki

Thank you for your message, we are deeply sorry to know that you encountered an issue with one of our vendor.
Please address your issue to support@allkeyshop.com providing your purchase ID as well as your ticket number and our support team will do their best by trading directly with the vendor in order to find a solution to your issue.

Best regards,
Roman,
AllKeyShop Team.

Not rated

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Kinguin Info

Creation date

1/1/12

Code promo

-8%: ALLKEYSHOP8

Delivery Time

Instant

Currency

$ € £

Online Chat Support

Support Respond Time

Instant

About Kinguin

Kinguin.net store is one of the premier go-to platforms for digital games, items, and related services. This marketplace has helped 7.5 million gamers save more than $170 million on gaming purchases and in-game assets. As a global marketplace, Kinguin.net offers Buyer Protection, which provides an additional layer of security for gamers buying in the marketplace. Click here to learn more about Kinguin Buyer Protection. Kinguin is available under 2 entity, Kinguin and Kinguin CR CARD, the first allows you to pay by PayPal as well, but with the Kinguin CR CARD only the payment via Credit card is available. Kinguin is based in Hong Kong, with offices worldwide. We are working with Kinguin.net since February 2013 and we found no problems with their services. Company name: Kinguin Limited Support Schedule: 24h/7

Kinguin and Identity Check:

It is possible that if your purchase looks suspicious, the CD key vendors may subject you to a security check. This may be pretty annoying and you may lose time besides having the feeling of injustice and violation of your privacy. Each of our trusted shops have different policies on these security checks and we recommend the following best practices to avoid suspicion: -Do not use proxy / VPN with your purchase. -If you use Paypal, use the same email address to create your account on their site. -If you use a credit card, use the same first and last name in your order on their site.

Contact Kinguin.net

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