Allkeyshop has compiled all the reviews and ratings for Kinguin from specialized websites like Trustpilot, reviews.io, sitejabber.com and put them on this page.
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About Kinguin, you have now all the user reviews concerning this merchant. You will be able to know at a glance if this seller is trustworthy. You can leave a review and rate this seller directly in the comments below.
Kinguin works hard to ensure you receive your key within 15 minutes of purchase. However, there are times when your key may take longer. You can check your Order Status in your account to keep track of your oders.
You can contact Kinguin support through the chat button in the bottom right or by creating a ticket. If you have a problem with a purchase, you should use the Report a problem button in your account. Try and avoid opening multiple tickets for the same issue.
No. Once your purchase has been completed and the key delivered, you will not be able to get a refund. Although by activating Kinguin Buyer Protection, you receive ticket priority, a 100% money-back guarantee on random games, and protection from fake keys.
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I accidentally clicked on ‘refund’ for the game, and initially, I felt okay because they stated that they would refund the money (in Kinguin balance) within a few hours, allowing me to repay it. However, it has been a day, and I have not received anything yet. Yeah, it was my mistake to refund it accidentally, but it is a little frustrating that I haven’t gotten it back.
I paid with ETH, after an hour they cancelled the order, now i’m without the ETH and the game. No answer from support. Lesson learned. Huge scam…
Hello,
We are deeply sorry to hear about the issue you faced.
Could you please provide us with an order number related to your issue?
We are looking forward to assist you.
Kind regards,
Ania
Hello Péter,
I am deeply sorry to hear about the issue you have been encountering with one of our vendor.
If you still remain unanswered, please describe the current situation to support@allkeyshop.com providing your purchase ID as well as the ticket number already made to the merchant support and our support team will do their best to resolve the problem by trading directly with the vendor.
Once again, I am genuinely sorry about the situation and I am sure a solution will be found very shortly.
Best regards,
Roman,
AllKeyShop Team.
The key didnt activate after a while, they refunded. It’s fair. Thank you.
Instead of a card, they refunded the money to their balance.
Hello,
Thank you for your review.
We apologize for the inconvenience caused.
Could you please provide us with an order number related to your issue?
We are looking forward to assist you.
Kind regards,
Al
Didn’t receive a key, just an empty box. Also no reply from support in over a day npw that is supposed to answer within 24 hours. The chat bot was a complete waste of time as well, it just told me the order was complete. How helpful. Was hoping to get to chat with a real person but no option for that.
Hello,
Thank you for letting us know about your issue!
Could you please provide us with the order number in question?
We will happily have a look and assist you.
We are looking forward to hearing from you!
Kind regards,
Grażyna
Hello Wagakki
Thank you for your message, we are deeply sorry to know that you encountered an issue with one of our vendor.
Please address your issue to support@allkeyshop.com providing your purchase ID as well as your ticket number and our support team will do their best by trading directly with the vendor in order to find a solution to your issue.
Best regards,
Roman,
AllKeyShop Team.