34 Votes

3.5

5
(56%)
4
(6%)
3
(3%)
2
(3%)
1
(0%)

12 Comments


says on February 14, 2020, 14:16

Game: Rainbow 6 Siege

They asked for my ID, but I did not want to submit my documents and I asked for a refund. I talk to a few backers and one said that this refund can take about 72 hours and the other 10 days … You can see that they all have different stories and I still haven’t received a refund. Almost three days and no refund. Again, I send a message to support, and they keep sending the same message and now they stop responding to my messages. Avoid this store they are very unprofessional and they will not refund your money.

Rating: 0.5/5
says on February 17, 2020, 8:09

Hey there Hidden,
I am Galdric from the Gamesload team.

As explained many times here on Allkeyshop, requesting ID is a legal process to avoid any scam.
Sorry it falls on you πŸ™‚

Regarding the refund, it could be less than 24h or more than 10 days, depending your payment method.
Banks transactions can take a while, but a refund through Paypal is almost instant πŸ™‚

And, about the delay of answer, yeah, we are not responding during the week-end, sorry our lives outside our jobs are pretty intense too πŸ˜€

If you want a quicker answer, feel free to contact us directly through our live chat on Gamesload.

Kind regards,
Galdric – Gamesload team

Rating: 5/5
says on February 12, 2020, 22:43

It’s unacceptable to buy a product and wait so much for something that’s digital so here we are now.

Date : 13-2-2020
Hour : 23:30
Game name : Tom Clancy’s Rainbow Six Siege – Deluxe Edition
Price : 9,15 €

Means of payment : Mastercard
How much time did it take to receive the key : Haven’t Received anything yet,still waiting.
Did you use support : Yes.
How much time did they take to respond: Still waiting.
Key works : Haven’t Received anything yet.

Rating: 2/5
says on February 17, 2020, 8:04

Hey there Grbyrizos,
I am Galdric from the Gamesload team.

Sorry for the delay, your order seems to be in manual review.
Happens randomly on your first purchase.

To ensure a smooth process (either having your key or if you want a refund) just answer the email our legal team sent.

If it’s too much trouble, feel free to contact our Customer Care team through the live chat available on Gamesload.

Kind regards,
Galdric – Gamesload team

Rating: 5/5
says on February 17, 2020, 22:40

Everything’s okay after a day or two. I got the key and logged into the game smoothly without any problem. The only thing i would like as customer is to warn us about things like that so we wont nag and expect we got scammed.That’s all and thanks for your services.

Rating: 4/5
says on February 18, 2020, 13:03

Hey there Grbyrizos,

It’s nice to read that all is good in the end πŸ™‚

I’m taking your message as a feedback for our legal team.
And by the way, I would like to thank you for helping our store to evolve and grow in the right direction!

Cheers πŸ™‚
Galdric – Gamesload team

Rating: 5/5
says on February 07, 2020, 8:28

Date : 04/02/2020
Hour : 14:04
Game name : Rainbow 6 Siege Deluxe Edition
Price : 9,15 €
Means of payment : Paypal
How much time did it take to receive the key : NEVER RECEIVED
Did you use support : I TRIED BUT NO ANSWER ANYWHERE
How much time did they take to respond: NEVER ANSWERED
Key works : DIDN’T RECEIVE MY KEY

3 days and no info, or any e-mail from them. I tried a refund now. Sent an email to their paypal email.
But I gave 3.5, because my first purchase went good, i mean it took time. The second ride, didn’t went well and I’m being positive here….

Rating: 3.5/5
says on February 07, 2020, 14:51

Hey there Kerekes,
Thank you very much for being positive πŸ™‚

Our legal/admin team, wich is receiving the emails from Paypal, is a bit busy and you might not have your answer as soon as the usual.

If this is not to much trouble, kindly send your request here : https://www.gamesload.eu/contact.html

This is the direct contact with our Customer Care team, they will answer you within the next 24hours max!

The informations we need to help you as quickly as possible are :
– The email adress used to make your purchase
– The purchase order

If there is anything else you would like to discuss, feel free to ask through that form or our live Chat.

Be ensured that we will do our best to help you!

Kind regards,
Galdric – Gamesload team

Rating: 5/5
says on February 07, 2020, 18:14

I’ve contacted The support in your site and in messenger aswell, I hope I’ll get my answer the next day. If it is still able, I want to receive my code sir! Rated 4/5 now.

Rating: 4/5
says on February 04, 2020, 21:44

Game is “in pending” staus since 2 hours now, when i try to log in the website the email on which i bought the item appears not existing (wut), on the other end of the live chat there is no one (i’m waiting for a reply since 45 minutes and i’m the first of the queque), the facebook page is a desert, the FAQ page (https://www.gamesload.com/faq.html) says “Service is temporarily unavailable. We apologize for the inconvenience. Please try again later”.

Basically a scam, or at least not a professional store with a sufficient support.
Buy somewhere else.

Rating: 0.5/5
says on February 04, 2020, 21:46

Oh wait, your template:

Date : 04/02/2020
Hour : 22:45
Game name : Rainbow 6 Siege
Price : 7,39 €
Means of payment : Paypal
How much time did it take to receive the key : NEVER RECEIVED
Did you use support : I TRIED BUT NO ANSWER ANYWHERE
How much time did they take to respond: NEVER ANSWERED
Key works : DIDN’T RECEIVE MY KEY

Rating: 5/5
says on February 06, 2020, 15:53

Hey there Andrea,
I am Galdric from the Gamesload team.

We truly apologize for any inconvenience you might have experienced.
I’ve double checked the issue you’re facing and here is what I can tell you :

– regarding the “pending” status, you should have received an email to confirm your identity. Happens randomly on first purchase, sorry about that.

– about the Facebook issue, you are totally right, somehow we missed your request.
Be ensured that it won’t happen again. And by the way thank you for highlighting this failure, we will improve ourselves, thanks to you!

Kind regards,
Galdric – Gamesload team

Rating: 5/5
says on January 06, 2020, 15:01

Bought Rainbowsix Siege Deluxe Edition followed the steps they send me and got the game,dont like that u need to log in into ubisoft account to activate the key rather they send me the key but everything whent smooth

Rating: 5/5
says on January 07, 2020, 15:17

Hey there Dominik!

Thank you for your message, and a very happy new year πŸ™‚

Here is the thing, Ubisoft is applying a new activation system named Silent Key Activation (SKA).

Neither us or any European etailers are allowed to send the keys directly.
To be perfectly honest, even our team don’t have access to the keys with this system πŸ™‚

Hoping that this would clarify the situation on your side and for everyone wondering about the SKA.

Kind regards,
Galdric – Gamesload team

Rating: 5/5

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5/1/14
Creation date
Instant
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Support Respond Time

Gamesload is an online store that offers a large variety of digital video games. We are working with Gamesload since March 2019 and we didn't encounter issues with the services they are providing. Support Schedule: 24/7 through tickets Gamesload and their Identity Check: It's possible that if your purchase seems suspicious, the store may subject you to a security check. This could be pretty annoying and you may lose time besides having the feeling of injustice and violation of your privacy. Each of our trusted stores has different policies on these security checks and we recommend the following best practices to avoid suspicion: - Do not use proxy / VPN with your purchase. - If you use Paypal, use the same email address to create your account on their website. - If you use a credit card, use the same first and last name in your order on their website.