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Questions and answers from Not found customers


Sokratis says on April 15, 2017 at 7:56:52 AM

Bought Overwatch for ps4 on December they send me an account that never worked i was spamming to their Facebook and email support for a replacement after 2 weeks they send me 2nd account didnt worked after few days send me a 3rd one didnt worked it was like mid January got 2 account in a row 1 worked i had a month or two of gameplay and now after a long pause from ps4 i tried play overwatch again i played 2 days and the account stopped working their claim is we delivered a working account and its not our responsibility for a refund or replacement they advertise to sell games when they just rent them to you for random period of time and also when you buy the game they never say that if the account doesnt work and you just simply loose your money I am currently contacting allkeyshop and if they do not do anything i just go and report this scam shop to paypal

GAME2DL OFFICIAL says on April 22, 2017 at 2:14:43 PM

Hello Sokratis,
we have checked your account before we have delivered it and it worked.
What happens after the purchase we can not influence, since you have the login data. That’s why we sell the PS4 accounts without guarantee

Kind regards,

erozya her3tik says on April 14, 2017 at 9:16:02 PM

To avoid . Call of duty infinite warfare buy from them, an empty count received. One answer per day, after 6 days I am returned an account and this one to the identifiers erroneous and I am accused of having changed the identifiers. So dispute and recommendation on paypal. So never buy your games at Game2dl is a piece of advice.

GAME2DL OFFICIAL says on April 22, 2017 at 2:13:05 PM

Hello erozya,
you should read the Instruction before complaining that you have received an empty account.
You have received them via email and you can read them in the product description aswell.

Kind regards,

gil edri says on April 13, 2017 at 7:53:48 PM

I Bought gta v for ps4 … payment accpeted
You send me only mail with recipt
I send messages to your “support” and they ignore me .
I understand game2dl is scammer ! From my expirence and from the command here …
I thing allkeyshop and g2a should take the resposebility too because they work with scammers .
I want a full refund right now !
But because game2dl is thieft i know i will never get it.
I want a solution now or i will sue game2dl and allkeyshop and g2a for a cooperation with scammers..

GAME2DL OFFICIAL says on April 17, 2017 at 2:01:35 PM

Hello gil,
we are no Scammer. As wished we have canceled your Order and we will initiate a refund.

Kind regards.

ASD says on April 12, 2017 at 11:04:54 AM

“trusted store” yeah right…….

They take your money and give NOTHING in return

March 28
22:18: order placed, confirmation email received
22:21: G2A Pay payment confirmation email received. “Thank you. Here’s your receipt. Your transaction has been processed successfully.”

March 29
2:41: email: payment order was successfully processed. (ONLY NOW? At normal online purchases this happens immediately)
~early afternoon: I wrote a ticket on the website asking why I still haven’t received my cd key. NO ANSWER.
~20:00 I wrote an email with about the same text.

March 30
0:54: “We apologize for the inconvenience. Due to delivery problems of our supplier, the shipment has delayed a little bit. We apologize for the long wait. We expect a new delivery in the next few hours and your product will be sent immediately
Wir entschuldigen uns für die Unannehmlichkeiten. Aufgrund von Lieferproblemen unseres Lieferanten hat sich der Versand ein wenig verzögert wir bitten das zu entschuldigen. Wir erwarten in den nächsten Stunden eine neue Lieferung und Ihr Produkt wird anschließend sofort versendet”

I was like “a few hours”? okay, that’s like 3-4 hours.

15:52: I wrote a reply: “Hi,
thank you for your reply. It has been more than 14 hours since you have written „few hours” and two days since I have paid for the activation key and I still do not have the purchased product so I have decided to withdraw and ask for a REFUND. I will buy the game elsewhere. Thank you.
Order Reference is *********.
Transaction number is ***** via G2A Pay.
I look forward to your quick reply.

March 31
1:33: email of cancellation
1:34: email: Hi,
we will initiate a refund shortly.
Mit Freundlichen Grüßen,
21:00: still no sight of a refund or anything at all.

April 1
9:34: I asked when. “Hi, when? Thank you”
21:07: “Hi,
this can take 5-7 businessdays.
Mit Freundlichen Grüßen, Pawel”
21:10: I wrote: “Hi, thank you. That means April 11 at the latest. Do I need to do anything or is the process already initiated and I only need to wait?

April 2
21:31: 24 hour later the answer: “Hi,
you just need to wait.
Mit Freundlichen Grüßen, Pawel”

5-7 business days have passed and I STILL DO NOT HAVE MY MONEY

GAME2DL OFFICIAL says on April 13, 2017 at 5:16:41 PM

Hello ASD,
i am sure we already answered you if you on your support Ticket. Please send us your Payment Method and Transaction ID. We will contact the payment provider again.

Kind regards,

Martin says on April 6, 2017 at 5:55:38 AM


Ghost Recon Wildlands for Xbox One

Bought 23/2 -17 – worked until a week ago then Microsoft stopped the account due to a dispute regarding the credit card!

I have sent 5 emails to their support – no answer whatsoever …SCAM PEOPLE STAY AWAY!

GAME2DL OFFICIAL says on April 6, 2017 at 6:58:23 PM

Hello Martin,
please contact our support and send us your Order ID.

We will check your Account.

Kind regards,

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